Need help?
If something isn’t working as expected, we’re here to help.
Before getting in touch, check the quick options below, you may find an answer straight away.
Getting Started
Step-by-step guide to setting up your loyalty programme
Staff Scanning
How to scan cards and fix common scan issues
FAQ & Troubleshooting
Quick answers to common problems
When should you contact us?
Contact us if:
- A scan isn’t working and you’re not sure why
- A customer’s card isn’t updating correctly
- Something doesn’t look right in your dashboard
- You need help setting up your programme
Send us a message
Fill in the form below and we’ll get back to you as soon as possible. The more detail you give us, the faster we can help.
We aim to respond within 24 hours.